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Why is a lift service so important?

The most important reason we carry out lift servicing is to keep you and those you may live with safe. If any of our passenger lifts are faulty they could cause serious injury or even death. The only way to be sure passenger lifts are working is to have them serviced twice a year, so it’s essential we do this.

What can I expect from a lift service?

We service the passenger lift every 6 months within your building. Not only does this keep you safe, but it also makes sure the lift equipment is safe to use. The service should take approximately 2 hours during which time you won’t be able to use the lift.

We employ a company called ANSA to carry out lift servicing for us. Their engineers are experienced and fully qualified to make sure your passenger lift is well-maintained and running efficiently and safely. If, during the service, any lift is found to be unsafe, it will be immediately put out of service until it can be repaired. This is very rare but on the rare occasion it does happen we aim to get the lift up and running within the same day. Once the engineer is happy that everything is safe and working well, they will finish up and send us a maintenance report.

What should I do if I get trapped in a lift?

All our lifts are fitted with emergency call points you can use if you get trapped in a lift. Press the button and you will be put through to a call receiving centre who will send out emergency support and an engineer immediately.

What should I do if I suspect a lift isn’t working as it should?

Contact us so we can instruct ANSA to attend and investigate any issues with the lift. You can call us, email us, or fill out a contact form on this website.

We have a Lift Safety Policy which sets out what you can expect.

Copyright © Connect Housing

Connect Housing Association Limited is a charitable association registered in England and Wales under the Co-operative and Community Benefit Societies Act 2014 (Company No. IP17445R) and with the Regulator of Social Housing (No. L2285).

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