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Your new online account

​Manage your rent, repairs and more with Connect’s new online account service​

Whether you want to view your rent balance, book a repair or report a concern, your online account will let you do so anytime, anywhere. All you need is your smartphone, tablet, or computer.

It’s not just for quick queries either. If you have a complex problem or you’re not sure who to speak to, your online account will help to put you in touch with the right team.

Signing up for the service is simple, just visit and follow the prompts to create your account.

You’ll need your tenancy reference number, which can be found on your rent statement.

You’ll also need access to an email address so that you can validate your details. Your surname, date of birth and tenancy reference must match our records.

Please note: If you previously registered to our online service this has now been replaced and you will need to register again

How to register your online account

Step 1:


Step 2:

From the launch screen, select the ‘Login or Register’ button.

Step 3:

On the login screen, click ‘sign up now’ underneath the ‘sign in’ box.

Step 4:

Enter your email address and select ‘Send verification code’.

You will receive an email with the verification code. Copy and paste this into the ‘verification code’ box and select ‘Verify code’.

NOTE: If you don’t receive a code, please check you’ve entered your email address correctly and select ‘Send new code’.

Step 5:

You are given the option to change your email address at this point. If you are happy with using the email address you have validated, continue onto the next step.

Step 6:

Complete the rest of the registration form then click ‘create’.


Password must be 8-16 characters made up of upper and lowercase letters and either a number or special character (@ # $%^&*, etc)

Your surname, date of birth and tenancy reference must match our records. If you receive an error after you press ‘Create’, please check your details have been entered correctly.

Contact us

If you’re having problems registering or logging in, or you have any other feedback about the online platform, please fill in the form below. We’ll get back to you as soon as possible.

Copyright © Connect Housing

Connect Housing Association Limited is a charitable association registered in England and Wales under the Co-operative and Community Benefit Societies Act 2014 (Company No. IP17445R) and with the Regulator of Social Housing (No. L2285).

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