Great people deliver great service, so we strive to be a happy, vibrant place to work where people can be their best. We are committed to ‘growing our own’ talent by making learning a high priority. Our values and social purpose are at the heart of what we do.
At Connect you don’t just have a job, you have a purpose. We are here to create a more equal society where a good home, a good neighbourhood, good health and good prospects are within everyone’s reach. It doesn’t matter whether you are the Chief Executive, a Finance Assistant or a Community Housing Officer – we all have a part to play in achieving this vision within our local communities.
We want everyone at Connect to be able to give their best at work and we have generous annual leave, enhanced family leave provisions, a health cash plan, an Employee Assistance Programme and flexible working arrangements to help our employees manage life and work in the way that works for them. An occupational pension scheme, alongside substantial investment in learning and development, helps to make Connect a great place to build a career.
Our staff love making a difference, creating solutions and working inclusively with the whole community, whilst being honest, straight-forward and building trust with others. If this sounds like a place you’d fit in, we’d love to hear from you. If you can’t see the right role for you now, keep checking back as our door is always open to individuals who share our values and vision.
Customer Safety Manager
Dewsbury (element of flexible/home/remote working included)
£39,695 per annum + car allowance (up to £1239 per annum) + free parking
Permanent, Full Time
Are your working instincts to collaborate and think creatively?
Do you put people first and focus on the positive difference you can achieve?
Have you earned trust through your actions?
If so, Connect Housing might be the place for you.
We are looking for an enthusiastic and driven Customer Safety Manager to ensure the safety of our tenants, members of the public and Connects’ properties and common areas.
In the role, you’ll plan and deliver programmes of periodic testing, maintenance, and improvement works necessary to ensure our housing stock meets statutory requirements and approved service standards. Leading all aspects of building compliance and assurance, you’ll take responsibility for internal systems, managing service contracts and delivering 100% performance.
Utilising data systems and ensuring all records are maintained, you will ensure good financial management of allocated budgets and provide periodic reports on actual and forecast spend. Working with contractors and partner organisations for testing, servicing and remedial works, along with handling all compliance issues with external agencies and enforcing authorities, the post involves managing all areas of landlord safety and compliance for the business.
We are looking for someone with knowledge of government and industry guidance including regulations relating to maintenance, periodic inspection and servicing of Gas, Electric Asbestos, Fire, Water and Lifts.
With proven experience ensuring asset compliance in housing, and of demonstrating this through a robust assurance process, along with management of allocated budgets, you will have strong stakeholder and contract management skills with the ability to build strong working relationships.
The successful candidate will have a detailed knowledge and understanding of Landlord’s statutory repair, maintenance and H&S responsibilities, along with experience of inspiring and developing individuals to work in line with our values and achieve high standards of individual and team performance.
Closing date: Tuesday 29th September 2020
Video interviews: Tuesday 13th October 2020
We are committed to flexible working so the post holder will be able to manage their own time and workload in line with the objectives of the role.
We are an equal opportunities employer and encourage people from all backgrounds to apply.
Lettings & Leasehold Assistant
Leeds (element of home/remote working included)
£23,132 + car allowance (up to £1239 per annum)
Permanent, Full Time
Connect Housing have a fantastic opportunity within our Lettings and Leasehold Team.
We are looking for a Lettings and Leasehold Assistant who is seeking change and creativity in their approach to work. If you can rise to a challenge and are passionate about customer service, then this is an opportunity you don’t want to miss.
In the role you will be the initial contact for all general Lettings and Leasehold enquiries.
Conducting pre-termination visits to customer’s homes and acting as the main liaison for the tenant during the termination period, you will assist Lettings and Leasehold Agents in various aspects of the void property allocation process.
Completing tenancy termination procedures for outgoing tenancies and marketing void properties through local authority and web based systems, you will maintain the administration of key Lettings and Leasehold information across all relevant systems and database and work with the communications department; ensuring all Lettings and Leasehold information is both factual and up to date.
Pro-active, resilient and driven to provide a first class customer service, you will be trustworthy and act ethically and with integrity at all times. A team player able to work collaboratively internally and externally whilst confident enough to work independently, you will be good at building lasting relationships.
A strong communicator who is used to dealing with challenging situations in a customer services role, you’ll have an understanding of excellent customer service; what it looks and feels like, how to provide that level of service consistently in a fast paced and pressurised working environment and when faced with challenging customers.
A full driving licence with access to a car for work use is essential.
Closing date: Monday 28th September 2020
Video interviews: Monday 12th October 2020
Face to face interview(s): Monday 19th Oct
Here at Connect Housing we place our values at the heart of everything we do. We are a progressive social business with a strong purpose to tackle inequality and create opportunities for fulfilled, healthy lives, starting with a good home in a neighbourly community. We are an equal opportunities employer and encourage people from all backgrounds to apply.