Feeling safe in your neighbourhood
When problems arise, we are here to help and advise you
Our approach to addressing conflict in neighbourhoods
Here at Connect, our vision is that your neighbourhood will be somewhere where you can lead a happy, healthy life.
But we know that sometimes problems crop up and a small minority of people spoil things for others through their noisy, disruptive, or sometimes, criminal behaviour.
We also know that sometimes there is conflict, and behaviours that make it difficult to relax and enjoy your home.
This is why we have two policies that make clear Connect’s approach if this happens.
Connect’s Conflict Resolution Policy sets out how we will work with customers when there is conflict between neighbours.
We know from experience that what works when there is conflict is people resolving things themselves.
We also know that where there is anti-social behaviour, hate crimes or hate related incidents (ASB) – then Connect needs to act quickly.
More details about how Connect deals with ASB can be found in the Anti-Social Behaviour, Hate Crime and Hate Related Incidents policy.
Not all anti-social behaviour is a crime, but where it is then you should report it to the police to investigate, as well as to Connect as your landlord.
For more information on how we address incidents and support victims, please read our leaflets:
- Addressing conflict, anti-social behaviour, hate crime and hate related incidents in neighbourhoods
- Support for victims of hate incidents and crime
Further advice
What to do if:
Contact West Yorkshire Police on 101 or via their website’s Live Chat.
If you feel unsafe in your neighbourhood, you can write to us, email us at hello@connecthousing.org.uk, fill out the form on this page, or call us on 0300 5000 600.
Please provide plenty of detail on:- The behaviour you're experiencing.
- How often it's happening.
- How long it's happening.
- Times that the behaviour is happening.
- The impact of the behaviour.
Everyone should be able to live free from harm, abuse, or neglect and at Connect we are fully committed to our responsibilities for safeguarding children and adults.
For more information, or to report a concern, view our safeguarding webpage.
Local Authority ASB and Nuisance guidance
- Leeds Report antisocial behaviour | Leeds Council
- Kirklees Anti-social behaviour | Kirklees Council
- Calderdale Anti-social behaviour and nuisance | Calderdale Council
- Bradford Safer Bradford – Anti-social behaviour
- Wakefield Anti-social behaviour – Wakefield Council
Local Authority Noise guidance
- Leeds Making a noise complaint | Leeds Council
- Kirklees Noise nuisance | Kirklees Council
- Calderdale Noise pollution | Calderdale Council
- Bradford Noise nuisance | Bradford Council
- Wakefield Report a noise problem – Wakefield Council
Other support
- West Yorkshire Police
- Crimestoppers
- Samaritans – call 116 123
- Mind offer general and emergency support for people living or affected by mental health problems.
- Emotional Support – SANE offer support which is not-judgemental and compassionate emotional support.
- ASB Help provides advice and support to victims of anti-social behaviour.
- Victim Support offer help to anyone affected by crime.