Tenant Satisfaction Measures (TSMs)
Your chance to tell us how we are doing
We regularly hear from residents on the Tenant Satisfaction Measures (TSMs). Designed to make social housing landlords’ performance more visible for residents, the TSMs are designed to help them hold us to account properly.
What are the Tenant Satisfaction Measures (TSMs)?
The TSMs were introduced in 2022 by the Regulator of Social Housing so that social housing landlords can be assessed on how well they are doing. There are six areas which Connect ask residents for feedback on. They are:
- Overall satisfaction
- Keeping properties in good repair
- Maintaining building safety
- Respectful and helpful engagement
- Effective handling of complaints
- Responsible neighbourhood management
The aim of the TSMs is to make social housing landlords’ performance visible and easy to access for residents. By seeing how their landlord is performing, they can hold them to account.
To find out what the TSMs are in more detail, click here.
I’m a resident – how do I let Connect know how they’re doing?
We will contact you annually by email, text, or phone call. We will then feed back the results to the Regulator of Social Housing, who will assess them and make them available to view publicly. We know that some of you will be keen to have your voices heard as soon as possible, but please sit tight and wait for us to contact you.
