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There are two ways you can swap your home – by transfer or by mutual exchange.

Transferring to a new home

If you are a Connect tenant wanting to move, we can consider a transfer to another Connect home if there is a clear reason to do so.

There are certain criteria you must meet before we would consider a transfer:

  • You cannot have any rent arrears.
  • You must have been a Connect tenant for at least 12 months.
  • You cannot have any records of anti-social behaviour.
  • You must not have any ongoing legal action against you.
  • Your home and garden must be clean and in good decorative order and repair.

Get in touch with us at 0300 5000 600 or here on our contact page.

Mutual exchange of homes

This is where you and another tenant agree to swap homes. You can apply to swap your home with tenants of any other housing association or local authority in any part of England.

How do I get started?

The first step in the process is to work out what type of person you want to advertise your home to. For example, if you have a family home focus on space, local schools, parks, etc. This will help you market your home.

Try to include anything that makes your home stand out from the rest attracts attractive the kind of tenant you are marketing to. It could be anything from a private garden or parking space to its proximity to local amenities such as shops. Make sure you highlight it in the description fields!

When it comes to writing a description for your property, try to strike the right balance between engaging and informative.  Provide as much detail as you can about the property, including key features and the local area.

It’s best to start with a shorter paragraph describing the property as a whole, focusing on the properties best bits. Then follow this up with more detail on features, rooms and outside areas.  Try to include any other important details such as if services (gardening, cleaning, etc) or bills are included.

Should I use photographs?

Photographs are probably the most important factor when it comes to advertising your property. Be sure to include photos of each room, the exterior and any outdoor areas, paying attention to special features.

Try to take the photos on a sunny day or during natural light to show your property at its best and ensure everything is clean, tidy and uncluttered.

First impressions count, and the images you provide will be make or break for many.

Respond quickly!

Once you get an enquiry from a potential swap reply as quickly as you can. A swift reply will give a good impression and hopefully secure a swap as quickly as possible.


We recommend you get registered with your local authority if you want to swap your home. You can find more information about their mutual exchange schemes here:


Register with House Exchange, a national scheme which matches tenants on the suitability of their homes and their individual needs.

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Connect Housing Association Limited is a charitable association registered in England and Wales under the Co-operative and Community Benefit Societies Act 2014 (Company No. IP17445R) and with the Regulator of Social Housing (No. L2285).

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