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Our approach to Data Protection

To help us deliver our services and manage our business, it is necessary for us to process personal information.

This information is usually relating to:

  • Service users
  • Tenants
  • Permanent and temporary staff
  • Job applicants
  • Contractors
  • Volunteers
  • Involved residents
  • Board members
  • Suppliers

General Data Protection Regulations, or GDPR

The processing of personal information is subject to the requirements of the General Data Protection Regulations (GDPR) or any subsequent regulations. We have a policy which goes into detail on how we manage our responsibilities under the regulations.

It is important you trust us but we understand for that to happen we need to offer you the guarantee of confidentiality.

Respect for you, and taking responsibility for how we handle your details, are both central to our values. We are also required by law to protect the information that you share with us.

Our promises to you

Under our data protection and privacy policies, we make a number of promises to you.

  • We will ask only for information we need so we can give you the services that you need.
  • We will always tell you why we need the information and what we will do with it.
  • We will not use it for anything else.
  • We will only record factual, up-to-date information.
  • We will correct any information you tell us is wrong or out-of date.
  • We will do as much as possible to keep the information you give us safe and secure.
  • We will not keep the information you give us for any longer than we need to.
  • We will let you look at the records we hold about you so that you can check it is accurate and that we are using it correctly

If someone asks us for information about you, usually we will ask your permission before we tell them anything; unless we have a data-sharing agreement in place, it is necessary to carry out the obligations of our contract with you, or one of the other exemptions under the General Data Protection Regulations apply.

If you want us to share your personal details with someone, you will need to tell us. We will then make an agreement with you about what is shared. On the other hand, there may be specific things you do not want us to share under any circumstances. We will ask you to make this clear.

We know that you understand that there are some very limited occasions when we have no choice but to pass on information. Examples would be when:

  • We have concerns about the abuse of children or vulnerable adults.
  • We have concerns about serious hazards to health and safety.
  • We are legally required to pass on tenancy details.

The police require us under law to share information about criminal activity.

Please be assured that we do take your rights to confidentiality seriously.

Subject access requests

A subject access request, or SAR, is a written request to a company or organisation asking for access to the personal information it holds on you. It is a legal right everyone in the UK has.


If you have any questions or concerns relating to the management of information or the data we hold, please get in touch with

Copyright © Connect Housing

Connect Housing Association Limited is a charitable association registered in England and Wales under the Co-operative and Community Benefit Societies Act 2014 (Company No. IP17445R) and with the Regulator of Social Housing (No. L2285).

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