Policies - Connect Housing

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Housing

Housing

Aids and Adaptations Policy Allocations Procedure Anti Social Behaviour, Hate Crime and Hate Related Incidents Policy CCTV Policy Conflict Resolution Policy Lease Extension Policy Leasehold Management Policy Mobility Scooters and Electric Bikes policy Pet Policy

Housing

Housing

Responsive Repairs Policy Shared Ownership Assessment, Allocation and Affordability Policy Shared Ownership Resale Policy Staircasing Policy Tackling Condensation and Mould in Residents' Homes Policy Statement Tenancy Fraud Policy Tenancy Management Policy Tenancy Policy Tree Management Policy

Customer care

Customer care

Complaints and Compliments Policy Confidentiality and Data Protection Policy Customer Privacy Statement Data Protection Complaints Policy Data Retention Policy Domestic Abuse Policy Equality, Diversity & Inclusion Policy Statement Inclusive Services Policy Redress and Compensation Policy Safeguarding Adults Policy Social Tenants Access to Information Requirements (STAIR) Policy

Rent

Rent

Income Collection Policy Lettings Policy Recharge policy Rent and service charge setting policy

Safety

Safety

Asbestos Safety Policy Electrical Safety Policy Fire Safety Policy Gas and Carbon Monoxide Safety Policy Lift Safety Policy Water Safety Policy