Skip to main content
About
News
Careers
Tenders
Contact us
Search for
Menu
Home
Your home
Aids & adaptations
The Customer Charter
Damp, mould & condensation
Estate services
Home improvements
Home safety
Managing your tenancy
Pay your rent
Rent and Service Charge Increase 2026-27
Report a repair
Your community
Climate change and the environment
Community housing officers
Community funding
Connected magazine
Feeling safe in your neighbourhood
Neighbourhood management
Find a home
Homes for older people
Homes to rent
Housing with support
New homes
Right to acquire
Rightsizing
Shared ownership
Transfers, managed letting and mutual exchange
Support and advice
Compliments and complaints
Dementia support
Money matters
Reporting a hate crime
Safeguarding – keep adults and children safe
Visiting housing support
Violence and abuse at home
Get involved
Join the Customer Voice Group (CVG)
What we’ve achieved together
Customer Experience Working Group
Tenant Satisfaction Measures (TSMs)
Blog
Your account
How to register your online account
Policies
From how we deliver repairs to opportunities for involvement, you'll find all you need to know in policies
Home
About us
Policies
Housing
Aids and Adaptations Policy
Allocations Procedure
Anti Social Behaviour, Hate Crime and Hate Related Incidents Policy
Conflict Resolution Policy
Lease Extension Policy
Leasehold Management Policy
Mobility Scooters and Electric Bikes policy
Pet Policy
Housing
Responsive Repairs Policy
Shared Ownership Assessment, Allocation and Affordability Policy
Shared Ownership Resale Policy
Staircasing Policy
Tenancy Fraud Policy
Tenancy Management Policy
Tenancy Policy
Tree Management Policy
Customer care
Complaints and Compliments Policy
Confidentiality and Data Protection Policy
Customer Privacy Statement
Data Protection Complaints Policy
Data Retention Policy
Domestic Abuse Policy
Equality, Diversity & Inclusion Policy Statement
Inclusive Services Policy
Redress and Compensation Policy
Rent
Income Collection Policy
Lettings Policy
Recharge policy
Rent and service charge setting policy
Safety
Asbestos Safety Policy
Electrical Safety Policy
Fire Safety Policy
Gas and Carbon Monoxide Safety Policy
Lift Safety Policy
Water Safety Policy
Accessibility Toolbar
close
Toggle the visibility of the Accessibility Toolbar
keyboard
Keyboard Navigation
visibility_off
Disable Animations
nights_stay
Contrast
format_size
Increase Text
text_fields
Decrease Text
font_download
Readable Font
title
Mark Titles
link
Highlight Links & Buttons
We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.
Ok
Privacy policy