Skip to main content
About us
News
Careers
Contact
COVID-19 Update
Search for
Login
Menu
Home
Your home
Gas servicing
Home improvements
Pay your rent
Report a repair
Repairs: frequently asked questions
Your community
Community housing officers
Community news and events
Connected magazine
Dealing with anti-social behaviour
Neighbourly Places
Sustainability and the environment
Thrive Café and events venue
Find a home
Homes to rent
Homes to rent: frequently asked questions
Housing with support
Older people’s homes
Right to acquire
Shared ownership
Shared ownership: frequently asked questions
Swap your home
Support and advice
Money and benefits support
Violence and abuse at home
Visiting support
Get involved
Connect Residents’ Federation
Opportunities for residents
Blog
Policies
From how we deliver repairs to opportunities for involvement, you'll find all you need to know in policies
Home
About us
Policies
Customer care
Complaints policy
Confidentiality and data protection policy
COVID-19 privacy statement
Customer privacy statement
Data retention policy
Housing
Aids and adaptations policy
Anti-social behaviour policy
Compensation policy and procedure
Lettings policy
Planned maintenance policy and procedure
Repairs and maintenance policy and procedure
Tenancy policy
Rent
Income collection policy
Recharge policy
Rent and service charge policy
Safety
Domestic abuse policy
Electrical safety policy
Fire safety policy
Gas and carbon monoxide safety policy
Water safety policy
