Neighbourly Places - Connect Housing

The Neighbourly Places Strategy sets out how we will be working alongside residents and customers in their communities and across all areas of the organisation designing services, strategies, policies, projects and so much more.

Our Neighbourly Places Strategy and Action Plan can be found at the links below. They go into much more detail on the why, the what and the how and will give you a much better idea of what’s to come over the next few years.

Together With Tenants

The Together with Tenants charter was developed by the National Housing Federation in order to strengthen the relationship between residents and housing association landlords. The aim of the charter is to ensure that all residents know what to expect from their landlord, no matter where they live or what type of home they live in. It does this by having housing associations commit to six principles: honest relationships, clear communication, seeking residents’ views, accountability, quality, and simple, accessible support if things go wrong.

The charter has been a big source of inspiration for housing providers across the UK and is a driver of our Neighbourly Places initiative. You can find out more about the charter here.

Meet The Team!

Our Neighbourly Places team are your first point of call for getting involved in Connect and will be leading on our plans for greater involvement of residents in the organisation. Find out more about them below!

Neighbourly Places

Lisa Longbottom

Tenant Engagement Officer

I’m Lisa and I’ve been with Connect since 2008. I love being a mum, travelling and consider myself to be a bit of a foodie. I’m passionate about supporting our tenants to improve services and ensure that their voices are heard. I’m excited about our new team and really look forward to growing our Tenant Engagement functions.

Epiphany Kidd

Senior Manager For Neighbourly Places

Hi there, I’m Epiphany and I joined Connect on the 18^th January 2021 as the Senior Manager for Neighbourly Places. It has been very different joining an organisation during lock down – but everyone, customer and colleagues have made me feel very welcome. I look forward to meeting more of you in real life as the restriction ease.

Oliver Jaques

Tenant Engagement Officer

Hello everyone. I joined Connect back in January after graduating from University last summer, and I already feel welcome and very fortunate to be a part of this great team. When COVID allows, I’m looking forward to meeting you – our residents – in-person so if you see me, come and say hi!

Your Community Housing Officers are also a huge part of helping you shape your neighbourhood. Click to find out more about them!