We’ve put together some tips and advice to help through the cold winter months and the pandemic. We
cover everything from your health to money tips. However, if you can’t find what you’re looking for or need
extra assistance, don’t hesitate to contact us and we’ll do our best to support you.
Tel: 0300 5000 600 Email: hello@connecthousing.org.uk



Knowing the facts can help reduce stress. There has been a lot of misinformation surrounding COVID-19 and sometimes the conflicting information can be overwhelming, especially if you are trying to find the truth.

  • COVID-19 can make anyone sick regardless of race/ethnicity. Likewise no specific race / ethnicity is more likely to spread the virus.
  • The risk of becoming seriously ill from the virus is low. Some people are more at risk and should take extra precautions.
  • Simple measure such as hand washing, distancing, catching coughs and sneezes are very important.
  • Wearing a face covering does not cause build up of CO2 and make it hard to breathe.
  • Wearing a face covering helps to protect yourself and others by catching the droplets in which the virus is carried.
  • Vitamin supplements, alcohol and hot peppers DO NOT protect you from the virus.
  • COVID-19 is a virus, not a bacteria, so antibiotics do not work.
  • Spraying or introducing bleach into your body DOES NOT protect you and is very dangerous.
  • The virus cannot travel on radio waves or mobile networks. There is no link between 5G networks and the spread of COVID-19.
  • Hot baths do not protect from the virus and can cause burns. Similarly sun exposure does not protect you and can cause dangerous sunburn.

Flu vaccinations are in high demand this year. If you qualify for a free NHS jab, then we advise to arrange ASAP. You can do this through your pharmacy, or by booking online with Boots, Asda or Tesco.

For more information on the jab and to find out if you’re considered at risk, click here.
Alternatively, you can speak to your local pharmacy or GP.
If you have any prescriptions or medication delivered, make sure you order them in plenty of time, especially if the weather or forecast is poor.


Here are some tips to help with lockdown and the pandemic in general:

  • Turn off news notifications to control when and where you get updates
  • Talk to your friends, family or relevant agencies such as The Samaritans or Andy’s Man Club (for men) about how you are feeling
  • Try to get out of your house for exercise and fresh air
  • Look up relaxation techniques/videos online, you may find this helpful in dealing with anxiety and stress
  • If you need someone to talk to or require some support please get in touch and we will happily help: 0300 5000 600
  • Video chats are so important, don’t just text/email
  • Keep to a routine and try and get out and about
  • Keeping occupied will help with your mental health, maybe start with an online course. EdX give you access to 2,500
  • Many activities have moved online now, look for virtual choirs, exercise classes etc


If the pipes in your home freeze and you’re without water, we advise you to follow Yorkshire Water’s
instructions which are available at: www.yorkshirewater.com/winterready

We take reasonable steps to make sure grit is provided to key footpaths on our estates and our communal areas. We risk assess estates to ensure we are placing grit where it’s most needed.

Low risk
If there’s no grit bin on your estate, you can get self-help bags from us during periods of icy weather.
Medium risk
In severe conditions we’ll top up grit bins every fortnight. We cannot spread grit or clear paths.
High risk
We’ll top up bins and clear paths for selected housing schemes for older people.


We advise the following few tips to help stay warm:

  • Setting your home thermostat to the right temperature can keep your home warm and efficient.
  • Make sure it’s between 18-20°C and set the timer so it comes on early in the day and clicks off when you go to bed.
  • Stay warm by wearing layers of clothes.
  • Eat hot food and drinks such as soup and tea.
  • Try to stock up on food in case the weather stops you getting out.


Prevent crime during winter by keeping valuables and Christmas presents out of sight.

  • If you are going out,ensure your home is locked and looks occupied with a light timer switch and possibly leave a radio on.
  • Make sure your keys are not on show.

Make sure your home is insured just in case the worst happens. We insure the structure and fittings in your home, but your belongings aren’t covered by us.

If you need support with insurance, our Money Matters team can help you, contact them on: 0300 5000 600


Some people are entitled to financial support during the winter; here is some information on what you might be able to claim:

If the temperature is below zero degrees celsius for seven days in a row in your area and you claim certain
benefits, you could be entitled to receive a cold weather payment. More information is available at: www.gov.uk/cold-weather-payment

The winter fuel payment is available if you were born before November 5th 1953. You usually get this paid automatically if you receive state pension. If you qualify but don’t receive this payment, you can make a claim at: www.gov.uk/winter-fuel-payment

Our Money Matters team can help you look at your budget and lower your energy and fuel bills, contact them on: 0300 5000 6000