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System outage update

Final Update: December 2021
The problems are now resolved.  We apologise for anyone that was inconvenienced by this issue.

Update: 2 November 2021
We are still experiencing issues with our computer systems. We’re continuing to work through all enquiries, but please continue to bear with us while we work to resolve the issue.

Sorry for the inconvenience and thank you for your ongoing patience and understanding.

Update: 19th October 2021

Connect Housing is currently experiencing a systems outage, resulting in the loss of access to some of our internal computer systems.

Our Information Services Team, with specialist support, is currently working to address the problem as quickly as possible.

This is causing some disruption to our services, including our ability to receive emails or access customer information right now.

We are sorry for this and ask our residents and customers to please bear with us whilst we resolve the problem.

Of course, we will continue to deliver services as best as we can, placing the priority on those customers who are most vulnerable or have the greatest support needs.

We will update our website here and social media sites once we have more information.

We apologise for any inconvenience and thank you for your continued patience and understanding.

Update: 18th October 2021

On October 18 a system outage began which is currently stopping us from accessing accounts and emails.

Our team is working hard to fix the problem and we’ll keep this page updated with the latest information.

While we work to restore systems, you can phone us on 0300 5000 600 with any urgent queries or repairs. For non-urgent queries, please continue to email us on

We’re sorry for any inconvenience.

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Connect Housing Association Limited is a charitable association registered in England and Wales under the Co-operative and Community Benefit Societies Act 2014 (Company No. IP17445R) and with the Regulator of Social Housing (No. L2285).

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