Introducing Connect’s new Customer Charter

Just before Covid, the customers, colleagues and Board members at Connect came up with a set of values that represented Connect.

Over the last few months, we have worked with a wide range of customers to turn those values into a brand-new Customer Charter.

As part of our commitment to delivering excellent customer service, the charter clearly sets out what our customer service standards are. It shows exactly what you can expect from us and enables you to hold us accountable to the standards that matter most to you.

What it means to customers

This is your opportunity to see clearly what you should be expecting from Connect staff. We hope these are already things that we are doing, but this sets a clear standard that you can refer to around how you should be treated in each interaction with us.

We will be reporting on the measures listed in the charter quarterly to ensure we are doing what we say we will. Visit our Customer Charter webpage for more details.