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Ideal boiler upgrades

Ideal Boilers Ltd issued a customer notice on February 1 2024, making us aware of a potential issue with some boilers manufactured between August 2022 and January 2024.

In a small proportion of the affected range of boilers (approximately 1 in 10,000), if an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail.  

For this reason, Ideal and Sure Maintenance will be applying a safety upgrade to certain boilers manufactured between August 2022 and January 2024. If you’re a Connect resident and this affects you, we will be in touch with you directly.

 The upgrade will be made to boilers across the following ranges. 

  • Logic Combi2 
  • Logic System2 
  • Logic + Combi2 
  • Logic + System2 
  • Logic Max Combi2 
  • Logic Max System2 
  • iMini2 
  • Independent Combi2 
  • Keston Combi2 
  • Keston System2 

Boilers in current production are not affected. 

Sure Maintenance and Ideal Boilers Ltd will begin rolling out the product safety upgrade in the coming weeks. The safety upgrade will be done alongside the annual gas service and take an extra 30 minutes to complete.  

We would like to reassure customers that you can continue to use your boiler. This advice has not changed. However, we are advising that boilers should be repressurised to 1.5 bar.  

If you have any queries, don’t hesitate to get in contact by calling us on 0300 5000 600 or emailing 

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Connect Housing Association Limited is a charitable association registered in England and Wales under the Co-operative and Community Benefit Societies Act 2014 (Company No. IP17445R) and with the Regulator of Social Housing (No. L2285).

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