Help us keep your records up-to-date

At Connect, we provide over 3,400 homes across West Yorkshire, and it’s essential that we have accurate information about our residents. 

To make sure that’s the case, we’re launching a new data collection exercise to update all our records. 

From now on, when you get in touch with us you can expect colleagues to check the data we hold for you at the end of calls.

There are two reasons for this. The first is so that we meet our legal obligations and the requirements set by the Regulator of Social Housing. The second, more important reason is so we can better understand residents needs and provide the best service possible to you.  

From now on, when you get in touch with us you can expect colleagues to check the data we hold for you at the end of calls. 

If we’ve not heard from you in a very long time, we may get in touch with you directly. 

There’s nothing to worry about, we just want to check we have up-to-date information about things like your preferred language, surname, contact details, etc. 

If you want to make sure we have your correct contact details, you can update them now on your online account. 

Thanks in advance for your co-operation! If you have any questions or comments, please contact us.