Connect Housing teams up with NWA for data collection

As a registered provider of social housing, we are expected to know and understand who our tenants are, and how we need to provide our services to them.

Over the past few months, we’ve been reaching out to residents to check that the information we have about them is up to date, including things like contact details, next of kin, and information that helps us tailor our services.

NWA will be contacting residents

We have now partnered with an organisation called NWA, who will be getting in touch with residents by phone to check we have this information. They’ll need just five minutes to verify and update the details we hold. If residents prefer, they can also contact us by calling 0300 5000 600.

We’re not changing how or where we store data – all sensitive information is stored securely and we only hold and access the information we need to deliver the services we provide.

Thank you to all residents who’ve spoken to us so far. By making sure we have the right information about you, it helps us to provide a more efficient and tailored service.