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From contributing to new policies, to helping us change our services, we offer lots of chances for tenants to give their opinions and share their ideas on what we do.

Our Tenant Engagement Strategy shows how we are listening to what tenants are telling us, and use feedback from our interactions, to understand what matters most.

We will use this valuable insight to come up with better ways of working.

Central to our strategy are some clear promises:

  • That tenant voices are heard at all levels
  • That what is heard and understood is translated into actions that improve
    services and better outcomes for tenants and communities
  • That tenants can hold us to account

Together With Tenants

The Together with Tenants charter was developed by the National Housing Federation in order to strengthen the relationship between residents and housing association landlords. The aim of the charter is to ensure that all residents know what to expect from their landlord, no matter where they live or what type of home they live in. It does this by having housing associations commit to six principles: honest relationships, clear communication, seeking residents’ views, accountability, quality, and simple, accessible support if things go wrong.
The charter has been a big source of inspiration for housing providers across the UK and is a driver of our Neighbourly Places initiative. You can find out more about the charter here.

Ways to get involved

We have a range of ways you can get involved with what we do. It’s important to us that your voice is heard loudly and clearly so we encourage you and your fellow residents to get stuck in as much or as little you want to. Here are a few of the ways you can be part of the Connect family and help us to help you.

If regular involvement isn’t your thing, you could take part as a one-off in our regular focus groups.

Being heavily involved isn’t for everyone and we understand sometimes people just want to participate in small projects. The focus groups can be about all sorts of things such as:

  • Our repairs service
  • Anti-social behaviour
  • How we communicate with you and our other customers
  • Our complaints service

We hope to carry three or four of these throughout the year so there is plenty of opportunity to sign up.

Would you like the opportunity to inform our strategy as a housing provider? It’s vital to us that your voice helps inform our future plans and the Service Improvement Forum is a great way to do this.

It gives you the opportunity to work alongside us and contribute to decision-making at the highest level, feeding into the Board and our Business Plan.

If you want to keep a keen eye on how we are:

  • Building your priorities into our services
  • Delivering your services, our promises and key performance indicators
  • Progressing in terms of delivering our strategies

The SIF could be right for you. The SIF meets four times a year and is made up of residents, staff, an independent Chair and observers from the Board.

Scrutiny is one of the most important processes for any housing association. It’s the best way for us to reflect, learn and improve. With that in mind, we have the Connect Scrutiny Panel (CSP) that actively looks in detail at specific service areas, reality checks the process and makes recommendations to improve it.

Carrying out a scrutiny review is a big task, but our Tenant Engagement Team can support and mentor you through the process. Each review takes a deep dive into what we are doing, which can involve:

  • Reading documents/policies
  • Interviewing staff and other residents
  • Hosting focus groups to understand realities
  • Writing a final report that captures the whole process and includes recommendations for improvements

We aim to deliver one to two scrutiny reviews every year.

Are you interested in being involved at any time of day?

We hope to set up a group of residents who will help us review our policies. As a member of the policy panel, you don't need to attend any formal meetings, and your commitment can be when you have the time.

The CRF is an independent organisation made up of residents. They are there to keep us in check and help us protect your interests as residents of Connect Housing. Any tenant of Connect can join the federation and there are two types of role within the CRF:

  • Committee member

Committee members attend meetings with Connect, holding us to account and giving us feedback to help improve and shape the services we offer.

  • General member

General members are invited to more informal meetings, where they get to meet other like-minded residents and find out more about topics that interest them.

The CRF is always looking to recruit more members and we really encourage you to get involved. The more diverse the federation is the more residents’ voices there are.

Do you live in our community, know your neighbourhood well and want to connect what’s happening on the ground with the decision-makers?

Can you see the bigger picture and go beyond to represent your area’s feelings to come up with new ways forward for everyone?

If so, becoming a tenant board member is a great way to make your neighbourhood’s voice heard. Anyone can apply and we promise to invest in you, giving you all the support and training you need.

There is no limit to the number of activities you can participate in, so feel free to let us know how you want to get involved. If you’ve got any other ideas for getting involved contact us on or 0300 5000 600 and ask for our Tenant Engagement team.

Meet the Tenant Engagment Team!

Get involved

Let us know where you think you’d like to get involved at Connect

Current consultations

Take a look here for any current consultations you might want to help us with. Click on the link and it will take you to more information.

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Connect Housing Association Limited is a charitable association registered in England and Wales under the Co-operative and Community Benefit Societies Act 2014 (Company No. IP17445R) and with the Regulator of Social Housing (No. L2285).

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