Coronovirus and Rent Payments

We understand that the past few months have been very difficult for everyone in the country, not least of all our tenants. We would like to thank you for your patience and understanding and your continued commitment to your responsibilities as a tenant of Connect Housing.
At the onset of the coronavirus crisis we made a commitment to ensuring the safety and security of all our tenants and want to reassure you all that this is still a priority.

The National Housing Federation (NHF) recently released an updated statement on behalf of its members which pledged to:

1. Keep people secure in their homes
2. Help people get the support they need
3. Act compassionately and quickly where people are struggling

The full statement can be found at https://www.housing.org.uk/resources/responsetocoronavirus

Connect is a member of the NHF and is fully supportive of this statement. Whilst we want to make sure tenants continue to pay their rent, we know that many of you will be facing challenging situations, either through self-isolation, reduced working hours or temporary or permanent loss of employment. This will inevitably have a knock on effect on your financial situation and your ability to pay your rent.
We want you to know that we are here to support you if you are struggling to pay your rent and will not evict anyone who is affected financially during this pandemic.

We ask you that you contact us immediately if you are going to struggle to pay your rent and that you maintain regular contact with us. Our Income Collection Team are making contact with tenants but please do not wait for one of them to contact you.
Our staff will listen and understand your situation and will offer the appropriate advice. This may include allowing you to defer payments or make reduced payments. We have a team of officers who are available to:

• Advise you and help you apply for any benefits you may be entitled
• Help you manage your money
• Provide access to foodbank vouchers
• Signpost you for additional help

All we ask is that you maintain regular contact and work with our Officers on a plan to get your payments back on track.

Please click HERE  to find answers to some common queries (FAQ’s) about your rent.