Repairs and COVID-19

9 September 2020
Posted by: Richard Baggott
Category: Repairs
The demand for repairs service has now returned to normal levels, but we are still working to reduce the backlog of repairs that built up during lock-down. This is challenging for a number of reasons. The additional safety measures means it takes longer to do each job and some materials are taking longer to source through our suppliers. And just like everyone else our staff may have to self-isolate for a period before they can be tested. In order to tackle the volume of work most effectively, and provide the flexibility we need to deal with staff absence at short
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We take ASB very seriously at Connect and we continue to do so even in these unprecedented times We will continue to adhere to our Connect Commitments and service standards for anyone reporting ASB to us We have adapted our services in order to comply with Government social distancing guidelines which means we are now focussing on telephone or email contact with our customers when investigating a case Some people are calling us to report individuals who are not complying with the Government safety guidelines and we will look into serious cases. We encourage anyone who has these concerns to
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Letters to all tenants

4 April 2020
Posted by: Richard Baggott
Category:
Last week our Chief Executive, Helen Lennon wrote to all customers and tenants to explain how the Coronavirus crisis is impacting on Connect. We have published a copy  of the letter and the Frequently Asked Questions that were sent. COVID Letter - 25MAR20 COVID19 - Cust FAQ\'s 25MAR20
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