We take ASB very seriously at Connect and we continue to do so even in these unprecedented times We will continue to adhere to our Connect Commitments and service standards for anyone reporting ASB to us We have adapted our services in order to comply with Government social distancing guidelines which means we are now focussing on telephone or email contact with our customers when investigating a case Some people are calling us to report individuals who are not complying with the Government safety guidelines and we will look into serious cases. We encourage anyone who has these concerns to
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Letters to all tenants

4 April 2020
Posted by: Richard Baggott
Category:
Last week our Chief Executive, Helen Lennon wrote to all customers and tenants to explain how the Coronavirus crisis is impacting on Connect. We have published a copy  of the letter and the Frequently Asked Questions that were sent. COVID Letter - 25MAR20 COVID19 - Cust FAQ\'s 25MAR20
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Coronavirus Update – 22nd March 2020

3 March 2020
Posted by: Richard Baggott
As the government has increased the urgency of its advice to protect each other and the NHS by minimising contact of any sort, in response to the Coronavirus pandemic, we are posting this to update you about changes to our approach to  home visits. From Tuesday 24th March 2020, we will only be able to  attend EMERGENCY REPAIRS and ESSENTIAL SAFETY INSPECTIONS.  All other contact will be by phone, email, text or direct messaging. Where we attend to an emergency repair, you will understand that we are taking preventative measures such as additional hand-washing before and after a visit and
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