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As the UK gradually unlocks from the COVID crisis, we wanted to share a quick update to remind you that we are still impacted by the virus. Although we are managing to maintain most services, we are currently operating in very different circumstances and the way in which we deal with any enquiries may be different; We are still avoiding unnecessary face to face contact wherever possible, preferring to use phone and video calls. Where we do need to have face to face contact with customers, we will use the appropriate Personal Protective Equipment (PPE) such as face masks and
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We take ASB very seriously at Connect and we continue to do so even in these unprecedented times We will continue to adhere to our Connect Commitments and service standards for anyone reporting ASB to us We have adapted our services in order to comply with Government social distancing guidelines which means we are now focussing on telephone or email contact with our customers when investigating a case Some people are calling us to report individuals who are not complying with the Government safety guidelines and we will look into serious cases. We encourage anyone who has these concerns to
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As the impacts of Coronavirus as still being felt around the UK, the Connect Residents Federation (CRF), a panel of tenants that represent our tenants with Connect would like to share the following message; Dear CRF members and all Connect Tenants, We would like to send out our best wishes during this unprecedented time. We find ourselves in a period of unknown, but are determined to remain positive and resilient. The CRF have paused all meetings in the diary for the foreseeable, but are looking forward to a time when it is safe enough for us to meet again. So
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Last week our Chief Executive, Helen Lennon wrote to all customers and tenants to explain how the Coronavirus crisis is impacting on Connect. We have published a copy of the letter and the Frequently Asked Questions that were sent. COVID Letter - 25MAR20 COVID19 - Cust FAQ\'s 25MAR20
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As the government has increased the urgency of its advice to protect each other and the NHS by minimising contact of any sort, in response to the Coronavirus pandemic, we are posting this to update you about changes to our approach to home visits. From Tuesday 24th March 2020, we will only be able to attend EMERGENCY REPAIRS and ESSENTIAL SAFETY INSPECTIONS. All other contact will be by phone, email, text or direct messaging. Where we attend to an emergency repair, you will understand that we are taking preventative measures such as additional hand-washing before and after a visit and
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