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We take ASB very seriously at Connect and we continue to do so even in these unprecedented times We will continue to adhere to our Connect Commitments and service standards for anyone reporting ASB to us We have adapted our services in order to comply with Government social distancing guidelines which means we are now focussing on telephone or email contact with our customers when investigating a case Some people are calling us to report individuals who are not complying with the Government safety guidelines and we will look into serious cases. We encourage anyone who has these concerns to
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As the impacts of Coronavirus as still being felt around the UK, the Connect Residents Federation (CRF), a panel of tenants that represent our tenants with Connect would like to share the following message; Dear CRF members and all Connect Tenants, We would like to send out our best wishes during this unprecedented time. We find ourselves in a period of unknown, but are determined to remain positive and resilient. The CRF have paused all meetings in the diary for the foreseeable, but are looking forward to a time when it is safe enough for us to meet again. So
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Last week our Chief Executive, Helen Lennon wrote to all customers and tenants to explain how the Coronavirus crisis is impacting on Connect. We have published a copy of the letter and the Frequently Asked Questions that were sent. COVID Letter - 25MAR20 COVID19 - Cust FAQ\'s 25MAR20
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As the government has increased the urgency of its advice to protect each other and the NHS by minimising contact of any sort, in response to the Coronavirus pandemic, we are posting this to update you about changes to our approach to home visits. From Tuesday 24th March 2020, we will only be able to attend EMERGENCY REPAIRS and ESSENTIAL SAFETY INSPECTIONS. All other contact will be by phone, email, text or direct messaging. Where we attend to an emergency repair, you will understand that we are taking preventative measures such as additional hand-washing before and after a visit and
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Please be aware of a Coronavirus school meals scam. It appears that a number of scam emails to parents have been circulating stating: \"If your child’s school is closed and your child is entitled to free school meals; then to send your bank details to the school and they will help you with funding while schools are closed”. The links are fake and vulnerable families may be giving their bank details on line. DO NOT send your bank details. Fraudsters stop at nothing and follow trends to trick you. Nobody will ask for money this way. More information in this
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