Join us for the Residents Conference on Saturday 26th October 2019 at Castleton Mill, Leeds.
We are delighted to be hosting our 2019 Residents Conference at Castleton Mill and would love you to join us. We know we are asking a lot of residents and staff of Connect Housing to spend their Saturday with us, so we think we have found the perfect environment for an inspiring and productive day!
Built in 1836, Castleton Mill is a beautifully restored Grade II Listed former flax mill situated alongside the Leeds and Liverpool Canal in Armley, Leeds. With a recently refurbished café bar and conference facility, we can’t think of a better place to get together, get to know each other and work together to shape the future of key Connect services.
The conference will begin at 9.30am with a warm welcome, hot drinks and pastries. Our CEO Helen Lennon will open the conference at 10am. The day will be packed full of interactive sessions, workshops and speakers on a range of topics important to you. There will be plenty of opportunity to share your views, ideas and experiences as well as time to relax alongside the canal and socialise.
Please download the full agenda for the day, we do hope it sounds like an interesting and inspiring event to take part in, we would love you to be there with us!
The conference will finish at 4pm, there will be lunch and refreshments available throughout the day, disabled access and parking on site if needed.
Hate Crime Awareness Week
We are supporting Hate Crime Awareness Week from the Saturday 12 October 2019 to the Saturday 19 October 2019.
Hate Crime Awareness Week is a campaign led by Stop Hate UK and is now in it’s 9th year. Stop Hate UK’s vision is to ‘dream of a society which is free from hate, harassment and discrimination, where all people are valued for their unique identity’.
Over the course of the week we will be tweeting the top prejudices causing hate crime in the UK with the hashtag ‘spread love not hate’. With Stop Hate UK receiving a 4% increase in reports of hate crime in 2018/19 resulting in it’s highest ever number of reports it is more important than ever to understand the causes of hate crime in the UK. Full details in the Stop Hate UK’s Annual Report 2018/19.
Fire Door Safety Week – In Solidarity With The Survivors Of Grenfell Tower
We stand in solidarity with the survivors of Grenfell Tower with this moving film. It is in everyone’s interest to make sure learnings are made so it never happens again. It is why Fire Door Safety Week is so important.
Fire Door Safety Week – The 5 Step Fire Door Check
We are supporting fire door safety week from the Monday 23 September 2019 to the Sunday 29 September 2019 with top tips, featured films & more across the week.
To commence the week ahead; we would like to encourage our tenants to complete the 5 step fire door check. The below featured film and leaflet provides guidance on the 5 step fire door check.
If you notice any fire door issues – please message firstname.lastname@example.org.
Canopy Housing Opportunities
Canopy Housing have attained new funding to work on a community re-generation project in Harehills and since Harehills is a community which Connect Housing serves we would like to share the two opportunities created – a Harehills Project Worker & a Harehills Properties Worker.
As you know we have been working on updating our website. There are two phases to this. The first phase to an interim mobile-friendly website to deliver a more modern look and feel alongside simplified the navigation and tidying up any out of date information. The second phase will be a fully functional site integrated into our new housing management system to offer a feature-rich experience for customers and enable more online transactions. This will be ready in 2020.
The interim site is now live.
Jo Cox House Great Get Together
Hello. A number of our people attended the Jo Cox House Great Get Together 2019 event held at the Jo Cox House in Batley, England on the Friday 21 June 2019 to celebrate what would have been Jo’s 45th birthday. We chatted to Jo’s parents & sister. Later, we met Tracey Brabin MP for Batley & Spen. Our collective thoughts of the event were – ‘a great down to earth bunch with hearts of gold’. Aw.
Malcolm East Exhibition In Thrive
Today is the launch day of Malcolm East “A Retrospective” showing 50 originals and prints from over 50 years of work. As Malcolm quotes “it shows Dewsbury as it was back in the day.”
The exhibition is divided into sections with his mining experiences and depictions starting in reception leading through Thrive café with his childhood memories, the town and its theatres and finishing within the creative space depicting the market its vibrant stalls and not forgetting “the dark satanic mills” section including the Jas Smiths Fairies.
New Technology Platform Brings Exciting Opportunities
At the heart of our Customer Care Strategy is a desire to rebuild our processes so that all of our customers are at the heart of everything we do. Choice, convenience and communication are core principles
Following a lengthy and robust procurement process we are delighted to have selected Castleton to replace our existing IT (Information Technology) system and bring about the digital transformation needed so we can provide modern, adaptable, high quality services.
We want to make it easy for you to interact with us, in a way and at a time that suits you. For example, we want it to be convenient for you to report repairs and anti-social behavior, to pay your rent and check your rent balance, to find out what you can expect from us and how you can have a say on things that matter to you. We want to be able to keep you informed e.g. about any repairs that you have reported or planned works that are due to . We want it to be easier for you to get the information that you want and need, when you want it and need it, and in a way that suits you. We want you to be able to choose how you interact with us, and so as well as enabling access to online services we still intend that you will be able to contact us in traditional ways. Where personal contact is preferred it will be available.
Implementing a whole new IT system means we have the opportunity to redesign the way we do things. You will see an article in this newsletter inviting interest in reviewing our service standards, Connect Commitments. By reviewing the service standards now, we can ensure any changes agreed are built into the new system from the start.
Implementing a new system will of course take time and whilst some changes will take place over the coming months others will take longer, we expect the whole project to take two years to compete. We will be asking for your involvement along the way to help us design the system and we will be keeping you informed of developments.