3 March 2020

Connect Housing is constantly monitoring the situation regarding the Coronavirus outbreak and, as a responsible landlord and employer, endeavouring to take appropriate action. In line with advice about minimising gatherings, our offices in Leeds and Dewsbury are closed to the public We have also taken the decision to close down Thrive, our community space and café in Dewsbury for the foreseeable future.

Our employees are now largely working remotely to encourage social distancing and we are adopting new ways to engage, support and communicate with our tenants, customers and service users. Face to face contact is being strongly discouraged however we do appreciate there are times that this is critical. For such critical contact we are taking sensible precautions.

For example, we are also changing how we handle repairs and other visits to your property; trying to maintain as comprehensive maintenance service as possible whilst working within the guidelines published by the government.

From Monday 23rd March

· If you or other members of your household are currently self-isolating or you have been diagnosed with the Coronavirus, Connect will only be able to attend emergency repairs.

· For your protection, if you or other members of your household are in one of the groups that have been identified by the Government as vulnerable, including having anyone aged over 70 at home, anyone with an underlying medical condition or if you are pregnant, we will only attend emergency repairs.

If you are affected by either of these measures, we urge you to please contact us when you no longer need to be isolated as, for the health and wellbeing of everyone concerned, we will not be able to attend your property before then.

Where we attend to an emergency repair, you will understand that we are taking preventative measures such as additional hand-washing before and after a visit and protective clothing for our technicians. Please do not be alarmed or offended by this. We will need your co-operation in keeping a physical distance between our technician and anyone in your household of at least 2 metres. We have to do this to maintain the availability of our maintenance team to attend repairs.

The Coronavirus outbreak is causing a great deal of anxiety and concern for many reasons including health of loved ones and financial pressure. Our aim is to keep supporting you and our employees but the increasingly stringent measures being adopted nationwide are making this more challenging and so we ask you to please be patient with us as we adapt to offering our services more remotely and as we will also have staff affected. Please contact us if you have any concerns that we may be able to support you with. We will always try to help you as best we can.

Thank you

Helen Lennon