Skip to main content

We have a range of ways you can get involved with what we do. It’s important to us that your voice is heard loudly and clearly so we encourage you and your fellow residents to get stuck in as much or as little you want to. Here are a few of the ways you can be part of the Connect family and help us to help you.


If regular involvement isn’t your thing, you could take part as a one-off in a focus group.

Being heavily involved isn’t for everyone and we understand sometimes people just want to participate in small projects. The focus groups can be about all sorts of things such as:

  • Our repairs service
  • Anti-social behaviour
  • How we communicate with you and our other customers
  • Our complaints service

We hope to carry out three or four of these throughout the year so there is plenty of opportunity to sign up.

Would you like the opportunity to inform our strategy as a housing provider? It’s vital to us that your voice helps inform our future plans and the Service Improvement Forum is a great way to do this.

It gives you the opportunity to work alongside us and contribute to decision-making at the highest level, feeding into the Board and our Business Plan.

If you want to keep a keen eye on how we are:

  • Building your priorities into our services
  • Delivering your services, our promises and key performance indicators
  • Progressing in terms of delivering our strategies

The SIF could be right for you. The SIF meets four times a year and is made up of residents, staff, an independent Chair and observers from the Board.

Scrutiny is one of the most important processes for any housing association. It’s the best way for us to reflect, learn and improve. With that in mind, we have the Connect Scrutiny Panel (CSP) that actively looks in detail at specific service areas, reality checks the process and makes recommendations to improve it.

Carrying out a scrutiny review is a big task, but our Tenant Engagement team can support and mentor you through the process. Each review takes a deep dive into what we are doing, which can involve:

  • Reading documents/policies
  • Interviewing staff and other residents
  • Hosting focus groups to understand realities
  • Writing a final report that captures the whole process and includes recommendations for improvements

We aim to deliver one to two scrutiny reviews every year.

Are you interested in being involved at any time of day?

We hope to set up a group of residents who will help us review our policies. As a member of the policy panel, you don't need to attend any formal meetings, and your commitment can be when you have the time.

As a Connect tenant, you can also join our board. There are up to four places for Connect residents on the board, which is made up of 12 members. 

Members provide a mix of skills and experience needed to govern a housing association and are responsible some of the following:

  • Setting the culture, strategy and objectives of Connect
  • Managing risks and ensuring we comply with regulatory and legal requirements
  • Making key strategic decisions

As a Board Member, you are an individual and do not represent a particular neighbourhood or a group of customers. 

The Board meets around six times per year, and meetings alternate between in person and on-line. Board members are paid for their time, related expenses are reimbursed, and we provide any equipment you need to carry out the role.

Joining the Board might seem daunting, but we are happy to take as much time as possible to explain what is involved in joining so that you can consider whether it’s something for you. 

There will be support, an induction and training for any resident wanting to join the Board and most of all, we promise it will be an interesting and fulfilling experience. You’ll really get to see what happens at every level of Connect!

If this is something you’re interested in, please get in touch with 

There’s no limit to the number of activities you can participate in. If you’ve got any other ideas for getting involved, contact us on or 0300 5000 600 and ask for our Tenant Engagement team.

Copyright © Connect Housing

Connect Housing Association Limited is a charitable association registered in England and Wales under the Co-operative and Community Benefit Societies Act 2014 (Company No. IP17445R) and with the Regulator of Social Housing (No. L2285).

Privacy statement | Disclaimer | Terms and conditions