We are aware of a problem with our payment partner, AllPay that is affecting some telephone payments;
Please be advised, we have had a number of reports from customers currently having issues making payments via the AllPay IVR telephone line. This is due to a third party technical issue which we are working with our partner to fix.
Customers are still able to use alternative methods of making payments via:
The Mobile App (Apple and Google Play Stores)
Full access to our Prepaid Services are still available for our Prepaid Clients.
The numbers that have been impacted by this outage include:
0844 557 8310 – Implementation line
Please email – firstname.lastname@example.org
0844 557 8312 – Finance Sales and Purchase Ledger
Please email – email@example.com
0844 557 8313 – Sales
Please email – SalesSupport@allpay.net
0844 557 8328 – Client Finance
Please email – firstname.lastname@example.org
0844 557 8321 – IVR line
Please use the above alternative payment methods.
We apologise for the inconvenience and are urgently investigating the root issue.