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Publications

Find out more about our work by taking a look at our most recent publications
Connected
Connected
Connected 2026 (September) Connected 2026 (June) Connected 2026 (February)
Corporate Strategy
Corporate Strategy
Corporate Strategy 2024-2027 Performance Against 2024-2025 Priority Plan
Complaints
Complaints
Complaints Report 2025 Complaints Report 2024
Customer Charter
Customer Charter
Customer Charter
Customer & Communities
Customer & Communities
Customer and Communities Strategy 2024-2027 Customer Experience Working Group Annual Report 2025-26 Customer Experience Working Group Annual Report 2024-25
Customer Insight Report
Customer Insight Report
Customer Insight Report Q1 25-26 Customer Insight Report Q4 24-25
Customer Leaflets
Customer Leaflets
Addressing conflict, ASB, hate crime and hate related incidents in neighbourhoods Assigning a tenancy Changing a tenancy Support for victims of hate incidents and crime Using CCTV cameras and smart doorbells What to do when someone dies
Customer Voice Group Minutes
Customer Voice Group Minutes
July 2026 - Customer Voice Group Minutes May 2026 - Customer Voice Group Minutes February 2026 - Customer Voice Group Minutes November 2025 - Customer Voice Group minutes September 2025 - Customer Voice Group minutes
Customer Voice Influence and Impact Report
Customer Voice Influence and Impact Report
Customer Voice Influence and Impact Report Q4 Customer Voice Influence and Impact Report Q3 Customer Voice Influence and Impact Report Q2 Customer Voice Influence and Impact Report Q1
Environment, Social & Governance Reporting
Environment, Social & Governance Reporting
Environment, Social & Governance Report 2024-25 Environment, Social & Governance Report 2023-24 Environment, Social & Governance Report 2022-23
Equality, Diversity and Inclusion
Equality, Diversity and Inclusion
Equality, Diversity and Inclusion Strategy Equality, Diversity and Inclusion Action Plan Equality, Diversity & Inclusion Policy Statement Equality, Diversity and Inclusion Report
Financial Reports
Financial Reports
Financial Report 2025 Financial Report 2024 Financial Report 2023
Strategies
Strategies
Asset Management Strategy Procurement Strategy
Sustainability
Sustainability
Sustainability Change Plan Sustainability Strategy Carbon Footprint Overview Sustainability Strategy Headline Review
Tenant Handbooks
Tenant Handbooks
Tenant Handbook Connect Leaseholder Handbook
Tenant Satisfaction Measures
Tenant Satisfaction Measures
Tenant Satisfaction Measures 2025/26 Tenant Satisfaction Measures 2024/25 Tenant Satisfaction Measures 2023/24
Value for Money Statements
Value for Money Statements
Value For Money Statement 2025 Value For Money Statement 2024 Value For Money Statement 2023
Vital Statistics
Vital Statistics
Vital Statistics 2026 Vital Statistics 2025 Vital Statistics 2024

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Connect Housing Association Limited is a charitable association registered in England and Wales under the Co-operative and Community Benefit Societies Act 2014 (Company No. IP17445R) and with the Regulator of Social Housing (No. L2285).

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