What happens when you report a repair?
You will either speak to one of our staff or staff employed by our contractors. They will ask you to describe what the problem is. Please be as specific as possible.
Following this they:
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may offer trouble-shooting advice as it may not be necessary for a contractor to attend your property
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will advise you if it is your responsibility to do the work or ours
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tell you if the repair will be treated as an emergency or a non-emergency repair
If an order is placed the contractor will contact you directly to arrange a time to complete the repair.
More information about…
Repair Appointments|
Repair Categories|
The Neighbourhood Ranger Service|
Right to Repair|
Getting bulky household items removed|
Getting rid of rats, mice or other pests|