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 Wednesday, 19 June 2019

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Home / Repairs / Reporting a Repair

Reporting a Repair



Friendly staff member on the phone

For emergency repairs (any time) please call 0300 5000 600.

Click here for a guide to our new Repairs Service.

How to report a repair:

Step 1: Call us to report your repair on 0300 5000 600.

Step 2: We will ask you a few questions to find out what's wrong.

Step 3: A Repairs Technician will visit you if we can't help out over the phone.

Step 4: We will ask you when you would like to be visited and find out if a Repairs Technician is free.

Step 5: Make sure you're in for your appointment! We may have to cancel your order if we miss you. You will need to rebook a repair appointment with us if we are unable to carry out your repair when we first visit.


We may find out that you are responsible for carrying out the repair you need. If this is the case, we will provide advice tailored to your household.

We may advise you to:

  • Pick up a free tool-kit from us, which contains some of the tools you need for fulfilling your repairs responsibilities.
  • Ask a family member, neighbour of friend if they can assist you.
  • Contact a charitable repairs provider, such as Care & Repair or Mears Home Improvements.

The tenancy agreement sets out the respective responsibilities for landlord and tenant in relation to the maintenance of the property.  Connect may recharge the tenant for any repairs that it has to carry out, which fall within the scope of the tenant’s responsibilities. Our Tenant Recharge Policy can be downloaded here.

You can now fill in a repair request on-line! However, please do not use the on-line form to report an emergency repair.

Click here to use the on-line contact form to report a repair.



For all non-emergency repairs outside of office opening hours, please wait until the office re-opens to call back or submit an online repair request.





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Connect Housing Association Limited (“Connect Housing”) is a company registered in England and Wales with
company number IP17445R. We are a non-profit housing and support provider regulated by the Regulator of
Social Housing, registration number L2285. VAT Reg No 664 8458 90.