Emergency - a repair that can be dangerous to people or the building structure - a contractor will attend in 2 hours (immediate response) if the emergency is serious e.g. an uncontrollable water leak.
Target response time: up to 24 hours
Non-emergency - day-to-day repairs to keep your home in good order.
Target response time: up to 21 days (although the majority of non-emergency repairs will be completed within 14 days)
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