IF YOU CAN SMELL GAS:
If you can smell gas, notify Transco by calling them on 0800 111 999. Then call IDM on 01274 60 33 33 as soon as possible.
Actions to take if you smell gas:
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Put out cigarettes and do not light matches.
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Do not use electrical switches.
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Turn off the gas supply at the mains with the stop cock. In older houses they tend to be near the meter box. In newer properties they will be beside the gas meter situated outside.
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Ventilate the property by opening doors and windows.
Annual gas appliance servicing – Why is it so important? To ensure your safety!
We must service your gas fires and boilers every 12 months to make sure that they are safe to use and working as efficiently as possible to save on your fuel bills.
If gas appliances are not working properly, they can emit carbon monoxide which, at best, can make you feel ill (headaches, drowsiness) and at worst can be deadly. You cannot see, smell or taste carbon monoxide.
The service takes no longer than 45 minutes. If you have token meters, you will need sufficient credit on gas and electricity meters for the gas service to be carried out.
Every year we struggle to be allowed in to some properties to service appliances. Such is the importance of this, that if you do not respond to our calls and letters we will take court action to give us access and charge you for our costs.
Please make every attempt to help us carry out the test.
Our gas contractors, IDM, will contact you when the service is due. They try to do all servicing between April and October so that they can have your appliances ready for winter. IDM's telephone number is 01274 603 333.
IDM will provide you with a gas safety certificate which will contain details of any defect identified and any remedial action taken at that time.
Do not reconnect an appliance that you have been told is unsafe, or which has either been isolated or disconnected for safety reasons.