Frequently Asked Questions

APPLICATION-RELATED FAQs      

What Happens ...

• to my Application?
• when I am considered for a property?
• if I am made an offer?

What ...

• kind of quality can I expect of my new home?

Do I ...

• have to move in straight away?

How Do I ...

• get Gas, Electricity and Telephone supplied to me?
• get heating and hot water in my home?
• find local Doctors and Dentists?
• find furniture that I can afford?

TENANCY-RELATED ENQUIRIES       

Rent and other expenses

1. What is rent? 
2. What is a Service Charge?
3. How is the rent and service charge set?
4. When is my rent due?
5. What are "rent payment holidays" (or rent free weeks")?
6. Can I charge someone rent if they come and live with me (i.e. take in a lodger)?
7. What do I do about Insurance?
8. Do I have to pay Council Tax?
9. Do I have to pay Water Rates?
10. Do I need a TV Licence?

Tenancy Rights

1. Can Connect come into my home without my permission? Do you keep keys to my home?
2. When do you have the right to ask me to leave my home?
3. How do I change the name on my tenancy agreement and the records you hold?
4. Can I keep a pet?
5. Can I work from or run a business from home?
6. What happens to my tenancy if I die? ("Succession" explained)
7. Is the information I give you confidential?
8. Can I look at the information you hold about me?