My Account further information

In this section you can:   

1. View your personal on-line services;
2. View your rent account,
3. Report a repair,
4. View your repair history,
5. Email your housing officer, or
6. Update your personal details.

In order to protect you and keep your details confidential, you will need to log onto these pages using your tenancy reference number and a password of your choice. Please Register for on-line services if you are a new user or Log in to my account if you have already registered.

You can also:

1. Understand Your Rent Statement - click on this link to access our "Understanding your Rent Statement" document.
   
   If you cannot find the information that you need from the "Understanding your Rent Statement" document please contact our Housing Liaison Officers on 0300 5000 600.
   
   
2. Pay your rent - click on this link to access our document which details some of the many things our Housing Service Advisors can do with you and for you. 
   
   Alternatively, click on this link to take you through to the "How Do I Pay My Rent" page of our website.
   
   
3. Get advice if you are having trouble paying your rent
   
   Phone 0300 5000 600 to speak to a Housing Liaison Officer. They can offer advice on how to claim Housing Benefit, and also set up repayment agreements with you, refer you to our specialist team of support workers who can offer basic debt advice and help you to claim benefits, and ask your rent accounting officer to call you or visit you at home.
   
   Housing Benefit
   
   You may be entitled to claim Housing Benefit to pay some or all of your rent. We can help explain Housing Benefit to you, help complete claim forms and verify the information you supply to support your claim to speed up the processing and save you the inconvenience of having to take your proof to a Housing Benefit office or One Stop Shop. We are accredited with the Benefit Service and trained by them to be Verification Officers and check your ID and proof of income etc.
   
   You can ring our staff beforehand if you are worried about which documents to bring to make sure you don’t waste a journey.
   
   
4. View a tenancy agreement or tenant handbook 
   
   
5. Please notify us if you are going away for four weeks or more. Either telephone our Housing Liaison Officers on 0300 5000 600 or write in to us at: 205 Roundhay Road, Leeds LS8 4HS.
   
   
6. Personal Details - if your personal details change you must inform us in writing with evidence of this if it is a name change (e.g. enclose a copy of your marriage certificate). Please write to us at: 205 Roundhay Road, Leeds LS8 4HS.