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 Wednesday, 19 June 2019
How Do I

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Report a Repair


For emergency repairs (any time) please call 0300 5000 600.

Click here for a guide to our new Repairs Service.

How to report a repair:

Step 1: Call us to report your repair on 0300 5000 600.

Step 2: We will ask you a few questions to find out what's wrong.

Step 3: A Repairs Technician will visit you if we can't help out over the phone.

Step 4: We will ask you when you would like to be visited and find out if a Repairs Technician is free.

Step 5: Make sure you're in for your appointment! We may have to cancel your order if we miss you. You will need to rebook a repair appointment with us if we are unable to carry out your repair when we first visit.

Alternatively, click here to fill in our on-line request form. However, please do not use the on-line form to report an emergency repair - use the number above.

Please also see the Repairs section of the website which gives details about yours and our responsibilities relating to looking after your home.


What happens when you report a repair?

We may advise you to:

  • Pick up a free tool-kit from us, which contains some of the tools you need for fulfilling your repairs responsibilities.
  • Ask a family member, neighbour of friend if they can assist you.
  • Contact a charitable repairs provider, such as Care & Repair or Mears Home Improvements.

More information about…

Repair Appointments

Repair Categories

Right to Repair

Getting bulky household items removed

Getting rid of rats, mice or other pests



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Connect Housing Association Limited (“Connect Housing”) is a company registered in England and Wales with
company number IP17445R. We are a non-profit housing and support provider regulated by the Regulator of
Social Housing, registration number L2285. VAT Reg No 664 8458 90.