We aim to provide the best possible services to our customers. When we get it wrong we need to know so we can put things right. We use complaints as a way of learning, using information from complaints to improve the services we provide. We explain here how we deal with complaints. You can tell us your complaint by:
- coming into any of our offices, or by writing to either of the addresses listed on our Contact Us page
- phone us on 0300 5000 600 and speak to a Housing Liaison Officer. They can either take down your complaint over the phone or send you out a complaint form and leaflet
If you ring us and English is not your first language, we can use the services of Language Line to communicate with you.
Click here to read our Complaints leaflet.
Click here for more information on our Complaints Policy and Procedure.