How to Make a Complaint

We aim to provide the best possible services to our customers. When we get it wrong we need to know so we can put things right. We use complaints as a way of learning, using information from complaints to improve the services we provide. We explain here how we deal with complaints. You can tell us your complaint by:

• Filling in the on-line Complaint form by clicking here.
• Coming into any of our offices, or by writing to either of the addresses listed on our Contact Us page;

• Phone on: 0113 285 0400 (Leeds) or 01484 35 35 30 (Huddersfield);

  ... and speak to a Housing Services Advisor. They will either take down your complaint over the phone or send you out a complaint form and leaflet.

• Fax on: 0113 285 0401 (Leeds) or 01484 35 35 45 (Huddersfield);
• Minicom on: 0113 285 0416;
• Emailing us at corporate.services@connecthousing.org.uk

If you ring us and English is not your first language, we can use the services of Language Line to communicate with you.

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If you would like more information about our Complaints Policy and Procedure please click this link.|

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If you would like to Compliment our services or our staff, please click this link.|