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 Thursday, 22 March 2018
Contact us

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How to contact us 

For all enquiries, (including out of hours emergencies, ASB and Hate Crime Reporting) please call 0300 5000 600. During office hours, the line will be answered by a Housing Liaison Officer. Outside of office hours, you will have the option to divert your call to the appropriate out-of-hours service.



 Contact Us:

T: 0300 5000 600
F: 0113 235 0482

Leeds Office
Connect Housing Association
205 Roundhay Road

Dewsbury office & Thrive at Connect
Connect Housing Association
21 Bond Street
WF13 1AX


Office Opening Hours:

Leeds office opening hours:

Monday: 9.00am – 5.30pm
Tuesday: 9.00am – 5.30pm
Wednesday: 10.30am – 5.30pm
Thursday: 9.00am – 5.30pm
Friday: 9.00am – 5.00pm 

Dewsbury office opening hours:

Monday: 9.00am – 5.00pm
Tuesday: 9.00am – 5.00pm
Wednesday: 10.30am – 5.00pm
Thursday: 9.00am – 5.00pm
Friday: 9.00am – 5.00pm

Telephone lines are open:

9.00am to 5.00pm - Monday, Tuesday, Thursday and Friday

10.30am to 5.00pm - Wednesday

How to send us a compliment or complaint about our services:

(Please provide all of your contact details and give us as much information as you can in the comments section. Thank you.)


If you are happy with the service you have received from us we would like to hear about it. By knowing, we can identify the areas of service where we perform well. We can also pass on your views to the people concerned. You can do this through the following options:

 Thank you for taking the time to get in touch.


We have a formal complaints procedure. We are committed to providing high quality services that put customers first. We listen to the views of our customers and act on suggestions that will improve our services. Feel free to peruse our Complaints Policy. Click here to read how to make a complaint. 

For more detailed information about the stages of our complaint procedure, follow this link to read out leaflet on making a complaint or compliment.

We can help you understand this information in your language. Click this link to find out what translation services we can provide. 

 We can provide documents in large print. Please ask a member of staff. Please call one of the numbers listed above to request a copy of the document you're looking for.  


Do you have any good suggestions? Click here to find out how to make them!









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Connect Housing Association Limited is a charitable housing association registered with the Tenant Services Authority.
Reg No L2285. VAT Reg No 664 8458 90.