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 Wednesday, 24 July 2019

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Connect Housing Association is committed to improving access to our website so that information on the site is accessible to the widest audience.

Access Keys

Access keys let you navigate around without using your mouse.

They can be used to jump directly to different sections of or certain areas within a page, without having to move your mouse at all.

UK Government accesskeys standard is used throughout the site as well as other access keys specific to

Tables of accesskeys used on

Access key



go to Access Keys documentation page


go to Home page


skip to main content of current page (for non-visual browsers)


go to Site Map page


go to Search box


go to Terms & Conditions page


go to Contact page


go to Renting a Home page


go to Buying a Home page


go to My Account page


go to How Do I page


go to Repairs page


go to Community page


go to About Us page


go to Links page


go to Jobs & Careers page


How to use Access Keys in your Browser


What to do

Internet Explorer 5+ (PC)

Hold down the ALT key, press the number of the access key, release both keys then press ENTER

Internet Explorer 4 (PC)

Hold down the ALT key and press the number of the access key

Internet Explorer 5+ (Mac)

Hold down the CTRL key and press the number of the access key

Internet Explorer 4.5 (Mac)

Access keys are not supported

Netscape 6 and earlier (PC and Mac)

Access keys are not supported

Netscape 7 (PC)

Hold down the ALT key and press the number of the access key

Firefox, Mozilla (PC)

Hold down the ALT key and press the number of the access key

Firefox, Mozilla (Mac)

Hold down the CTRL key and press the number of the access key

Safari and Omniweb (Mac)

Hold down the CTRL key and press the number of the access key


Hold down the Shift key and press Escape, release both keys, then press the number of the accesskey


Accessibility Standards

Pages on this site meet Level 2 accessibility checkpoints specified by the World Wide Web Consortium's Web Content  Accessibility Guidelines 2.0

This is also known as ‘Double-A' or ‘AA' compliance.


Changing Text Size

You can change the text size by clicking on ‘the font selector' at the top of each page. 

There are three sizes regular 12px, medium 14px and large 16px


Information in alternative formats

Information on this website can be provide in other languages including:

Bengali, Gujarati, Hindi, Punjabi, Chinese, Farsi, Urdu, French, Polish and Portuguese.

Connect Housing Association is committed to a policy of equal access to information and services.  We subscribe to the ‘Language Line' translation and interpretation service which means that we are able to offer translation and interpretation facilities to customers who struggle with speaking or reading English. 

If you need any of the documents on the website in another language or in large print, in Braille, or on audio, please call our Housing Services Advisors on 0300 5000 600. We will do our very best to accommodate your request. 

PDF documents

Some of the documents included on the website are provided as Adobe PDF's. 

We  recognise that  PDF documents can be inaccessible to assistive technologies such as screen readers.  Please read the information below to assist you.

Get the right version of Adobe Reader

Adobe Reader is the free software you can download to open and read PDF. Older versions of Adobe Reader were called Acrobat Reader.

Adobe recommend upgrading to the latest version of Adobe Reader to take advantage of new accessibility features.

Only the full version of Adobe Reader (around 20 megabyte) supports accessibility features. Be aware that other versions such as Adobe Reader standard and Adobe Elements do not provide the same features.

Full version accessibility features include Accessibility Quick Check, text reflow and Read Out Loud. Read out loud is the text-to-speech engine built into Adobe Reader.

When installing Adobe Reader on your computer for the first time, the presence of access technology on your system triggers the install shield to include five extra pages of options. The default options are recommended.

Download the latest copy of Adobe Reader

Microsoft Word

Some of the Documents are provided as MS Word Documents.

Download the latest copy of Microsoft Word Viewer


We recognise that the accessibility of our website is a much about content as the structure of the site.  Wherever possible we have tried to produce information in plain language. 

Feedback and comments

We welcome any feedback or questions that you have regarding accessibility of the site. Please contact us

Copyright © Connect Housing 2019 Privacy statement  | Terms and Conditions
Connect Housing Association Limited (“Connect Housing”) is a company registered in England and Wales with
company number IP17445R. We are a non-profit housing and support provider regulated by the Regulator of
Social Housing, registration number L2285. VAT Reg No 664 8458 90.