Service Standards

At Connect, we always strive to provide the best possible service, and the following documents detail the standards we have set for the many services we provide.

Also keep your eye on the Connect Commitments| – clear, new promises to our customers being developed in close consultation with tenants.

The following Service Standards may be downloaded as PDFs.

• Aids and Adaptations
• Anti-Social Behaviour (ASB) - Huddersfield tenants  
• Anti-Social Behaviour (ASB) - Leeds tenants
• Customer Services - Huddersfield tenants
• Customer Services - Leeds tenants
• Equality and Diversity
• Housing Applications, Lettings and Transfers - Huddersfield tenants
• Housing Applications, Lettings and Transfers - Leeds tenants
• Planned Maintenance
• Rents and Service Charges
• The Standard of Your New Home