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 Wednesday, 19 June 2019
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Connect Commitments



Connect Commitments (CCs) are a series of promises we make to our tenants. They offer clear statements about what our customers can expect from us in a range of service areas, how customers will know whether we keep our commitments, and what they can do if standards are not met. 

This has been a tenant-led project from the beginning. Tenants prioritised the order in which CCs were needed, they decided which aspects of our services needed to covered by a CC, and they provided input into the visual design of the documents. Tenants also suggested which aspects of our services could be measured and reported, so they could be sure that Connect keeps its promises. 

Our performance will be reported and scrutinised every year – all tenants will get a brief report, and a small group of tenant representative will look at the results in more detail.

The following Connect Commitments are available.

1. Repairs 

2. A Well-Managed Estate

3. Estate Services

4. The Standard of Your New Home

5. ASB

6. Listening to Tenants

7. Planned Work

8. Aids & Adaptations


We want you!

Do you want to help shape our commitments? Here's your chance!

In the coming months we’ll be reviewing all of the Connect Commitments, and would like your help and views. 

We want to make it easy for you to have your say and are looking at ways to get you involved such as focus groups, surveys or even any of your local meetings that we could attend. 

If there is anything that matters to you that you would like to let us know, please contact us on:

You can read about how well Connect kept to its commitments in the Service Improvement Forum's reports available on the publications page.

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Connect Housing Association Limited (“Connect Housing”) is a company registered in England and Wales with
company number IP17445R. We are a non-profit housing and support provider regulated by the Regulator of
Social Housing, registration number L2285. VAT Reg No 664 8458 90.