Describe the job areas you currently work in:
Consultant on quality assurance system, including customer service and customer journey mapping.
Describe the experience/qualifications you have:
MBA; MA; experience of developing and assessing quality assurance, particularly customer service.
Describe the strengths you feel you bring to the Board:
I have many years’ experience in housing and particularly in customer service across a range of housing organisations which also helps me keep in touch with best practice in providing customer-focused services.